Important Information
Policies
To help make your stay at Kimpton Gray Hotel in Chicago as comfortable and enjoyable as possible, please take a moment to review the hotel policies below. These guidelines cover important details such as check-in and check-out times, guests, children, pets, and payments, so you know what to expect throughout your stay.
Policies that maintain clarity and structure throughout the stay.
Policies at Kimpton Gray Hotel Chicago are structured to ensure consistency across all services. From check-in to room usage and amenities access, guidelines support a smooth and predictable stay, allowing guests to navigate their visit with ease.
- Check-In and Check-Out
Check-in typically begins in the afternoon, while check-out is scheduled for late morning.
- Identification Requirements
Guests must present a valid government-issued ID and credit card upon arrival.
- Deposit Policy
A credit card authorization is generally required for incidental charges.
- Smoking Policy
The hotel operates as a non-smoking property indoors.
- Pet Policy
Pets are typically allowed, often without additional fees, though policies may apply.
- Cancellation Policy
Cancellation terms vary depending on the booking type, with flexible and non-refundable options available.